Design, administer, report for patient satisfaction surveys
A well-crafted patient satisfaction survey can play an important role in measuring the quality of patient care. It allows healthcare providers to evaluate their performance and better understand what areas might require improvement.
At Amplitude Research, we understand the important role to survey patient satisfaction and approach each project with utmost attention. This means that we assign one of our experienced statisticians to each full-service project to insure a statistically valid survey instrument and data collection process.
Amplitude Research has extensive experience administering all types of patient satisfaction surveys including online surveys, mail surveys, and telephone surveys. Our staff provides helpful advice on the best methodology or combined methodologies to use based on a client's specific needs, sample availability and budget.
We are experts in the administration of mail and telephone surveys for measuring customer satisfaction. Each year we administer over one million mail surveys, providing such services as design, print and mail, data entry and response coding. Our telephone survey interviewing is from a central Florida location and includes both day and evening shifts.
Most patient satisfactions are administered by mail or phone. In recent years, online customer surveys have increased in use as a supplement to mail surveys or as a single solution if patient email addresses are available. Online patient satisfaction surveys are administered on our proprietary survey hosting platform, with survey programming and administration provided by our experienced staff.
Amplitude's survey research software includes advanced features such as pre-populated fields of patient-specific information (such as physician name or clinic location), skip logic with branching, piping of responses, response option rotations, demographic tracking, and 2,000 character comment fields. Our services also include technical support for survey participants.
Please contact us if you would like to learn more about our patient satisfaction surveys.