Experts in client and customer satisfaction surveys
Amplitude Research specializes in the design, administration and reporting of customer and client satisfaction surveys. We have extensive experience in all types of methodologies to survey customers including online, mail, and telephone research. Our expert survey design and analysis of the findings can help pinpoint particular areas of strength or weakness and assist in understanding the root cause of how a product, service, or company may have fallen short of customer expectations.
From the very beginning when a client first contacts our research firm, we seek to better understand their business needs and specific customer satisfaction research requirements. This allows us to tailor a customer satisfaction survey program to a client's research objectives as well as its unique needs and budget. Some companies require full-service client satisfaction surveys; others need help with particular parts of the research process.
We have included as much initial information as possible on our website describing the different kinds of services we can provide for customer satisfaction and loyalty surveys. Please click on the relevant links on this page to learn more or contact us directly for a free consultation.
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Our services cover all aspects necessary for a successful project including drafting of customer satisfaction surveys, sample size recommendations, survey programming, survey administration, response filtering, data analysis, and customized analytical reports with recommendations based on the research findings.
Amplitude Research can design and administer customer surveys with comprehensive data analysis and a customized customer satisfaction survey report:
Amplitude Research has extensive experience in the design and administration of all different kinds of client and customer surveys.
All customer survey projects are assigned a highly experienced and responsive project manager who is skilled in all aspects of study administration. For full-service customer feedback surveys, clients are also assigned one of our statisticians or Ph.D. professionals who is expert in study design, field monitoring, and analysis of client survey data. This insures the best possible data quality, customer satisfaction analysis, and reporting of results.
Over the years, our question library has grown to include over 1,500 customer survey questions covering many different topics of the sales, customer service, delivery, and other customer relationship interactions. Examples of our custom question banks include: service provider, insurance, manufacturing, law firm, accounting, buying group, insurance agency, supplier, product quality, delivery performance, information technology, cooperation, communications, billing practices, online customer transactions, e-procurement, and much more. Our professional staff is always available to work with your organization to develop customized surveys for satisfaction measurement and can fine-tune research surveys in virtually every area of the customer relationship process.
Learn More about developing a client satisfaction questionnaire.
We apply advanced statistical techniques to thoroughly understand the relationships between specific aspects of the customer experience, overall customer satisfaction, and customer loyalty. Our full reporting projects focus on identifying "key drivers" of the customer relationship, better understanding the relationship between satisfaction and loyalty at a client organization, tracking customer satisfaction, and presenting other key findings defined through our statistical analysis of results from customer satisfaction surveys. In addition, for those clients who need complex programming to incorporate customer database information into the reporting analysis, our database analysts and application development programmers can assist, as needed.
We offer full-service administration of online customer surveys including programming and survey hosting. Our research technology was specifically designed for surveys for satisfaction measurement and includes such features as pre-populated fields (pre-assignments), variable inserts of customer information, demographic tracking, and advanced skip logic with branching.
We also offer full-service mailings for customer surveys including design, print and mail, collection and sorting, data entry (English and Spanish language), and response coding. Each year we administer over one million mail surveys.
Our call center provides expert telephone interviewing for all size client survey projects. We offer both day and evening interviewing shifts, supervised by skilled professionals with years of experience in telephone surveys.
Amplitude Research has designed multiple surveys for measuring customer satisfaction. This customer satisfaction feedback has provided insightful data to multiple companies, which in turn helped them improve their services and analyze their strengths. A modern yet professional work approach has provided us the opportunity to work with many blue-chip clients from such industries as:
Find out how our customer satisfaction surveys helped a large magazine publisher evaluate the satisfaction of its print and online subscribers, its delivery methods, and the perspective of its former customers Here > >
Find out how our customer satisfaction surveys helped a large credit union evaluate satisfaction on multiple attributes, and use of different products and services, of banking customers in 6 different regions, and created comparative benchmarks of consumers in those regions Here > >
Find out how our customer satisfaction surveys helped an educational institution evaluate the performance of its teachers through student and parent surveys administered online Here > >
Please click on the image of the Survey Questionnaire Sample below to view a sample survey form:
Please contact us to learn more about our expertise in administering client and customer satisfaction surveys and how we can assist your organization.
Our blue-chip client list represents all different types of industries and markets including global Fortune 500 companies, government agencies, privately-held organizations, colleges and universities, ad agencies, consulting firms, non-profits, and other research companies.