Customer Satisfaction Surveys

Amplitude Research specializes in the design, administration and reporting of customer satisfaction surveys and client satisfaction surveys. We are experts in all forms of data collection including online surveys, mail surveys, and telephone interviewing.

We work together with you and your organization to meet your specific needs and budget. Some clients require a full-service approach; others need help with particular parts of the survey process. Our services include study design, sample size recommendations, questionnaire writing, survey programming, survey administration, data analysis, and customized analytical reports with recommendations based on the survey findings.

Each full-service project is assigned an experienced project manager as well as one of our statisticians or Ph.D. professionals who is highly skilled in customer satisfaction surveys. This insures the best possible survey design, data quality, and reporting of results.

Our library includes over 1,500 survey questions fine-tuned for surveys of customer satisfaction. Covered topics include product quality, delivery performance, information technology, cooperation, communications, billing practices, online transactions, e-procurement, and much more.

We apply advanced statistical techniques to thoroughly understand the relationships between specific aspects of the customer experience, overall customer satisfaction, and customer loyalty. For those clients who need complex programming to incorporate customer database information, our database analysts and application development programmers can assist, as needed.

We offer full-service web survey administration of online client satisfaction surveys including survey programming and survey hosting. Our survey research software was specifically designed to survey customer satisfaction and includes such features as pre-populated fields (pre-assignments), variable inserts of customer information, demographic tracking, and advanced skip logic with branching.

We also offer full-service administration of mail surveys including design; print and mail; collection and sorting; data entry (English and Spanish language); and response coding. Each year we administer over one million mail surveys.

Our Florida call center provides expert telephone interviewing for all size client satisfaction survey projects. We offer both day and evening interviewing shifts, supervised by skilled professionals with years of telephone survey expertise.