Customer Satisfaction Surveys

Amplitude Research specializes in the design, administration and reporting of customer and client satisfaction surveys. We are experts in all types of methodologies to survey customers including online, mail, and telephone research.

Customer Survey Services

We work together with you and your organization to meet your specific needs and budget. Some companies require full-service client satisfaction surveys; others need help with particular parts of the research process. Our services cover all aspects necessary for a successful project including drafting of customer satisfaction questionnaires, sample size recommendations, survey programming, survey administration, data analysis, and customized analytical reports with recommendations based on the research findings.

All full-service customer feedback surveys are assigned an experienced project manager as well as one of our statisticians or Ph.D. professionals who is highly skilled in the design, field monitoring and analysis of client satisfaction surveys. This insures the best possible data quality and reporting of results.

Customer Satisfaction Survey Questions

Our library includes over 1,500 customer satisfaction survey questions with specialized question banks for manufacturing, law firm, accounting, buying group, insurance agency, and supplier client satisfaction surveys. Topics include product quality, delivery performance, information technology, cooperation, communications, billing practices, online customer transactions, e-procurement, and much more.

We apply advanced statistical techniques to thoroughly understand the relationships between specific aspects of the customer experience, overall customer satisfaction, and customer loyalty. For those clients who need complex programming to incorporate customer database information, our database analysts and application development programmers can assist, as needed.

Online Customer Satisfaction Surveys

We offer full-service administration of online customer surveys including programming and survey hosting. Our research technology was specifically designed for client satisfaction surveys and includes such features as pre-populated fields (pre-assignments), variable inserts of customer information, demographic tracking, and advanced skip logic with branching.

We also offer full-service administration of mail surveys including design, print and mail, collection and sorting, data entry (English and Spanish language), and response coding. Each year we administer over one million mail surveys.

Our Florida call center provides expert telephone interviewing for all size client satisfaction survey projects. We offer both day and evening interviewing shifts, supervised by skilled professionals with years of experience in telephone surveys.