Customer Satisfaction Surveys – Improve Your Performance

Amplitude Research specializes in the design, administration and reporting of customer and client satisfaction surveys. We have extensive experience in all types of methodologies to survey customers including online, mail, and telephone research. Our expert survey design and analysis of the findings can help pinpoint particular areas of strength or weakness and assist in understanding the root cause of how a product, service, or company may have fallen short of customer expectations.

From the very beginning when a client first contacts our research firm, we seek to better understand their business needs and specific customer satisfaction research requirements. This allows us to tailor a customer satisfaction survey program to a client's research objectives as well as its unique needs and budget. Some companies require full-service client satisfaction surveys; others need help with particular parts of the research process.

We have included as much initial information as possible on our website describing the different kinds of services we can provide for customer satisfaction and loyalty surveys. Please click on the relevant links on this page to learn more or contact us directly for a free consultation.

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Our Services for Customer Satisfaction Surveys

Our services cover all aspects necessary for a successful project including drafting of customer satisfaction surveys, sample size recommendations, survey programming, survey administration, response filtering, data analysis, and customized analytical reports with recommendations based on the research findings.

Amplitude Research can design and administer customer surveys with comprehensive data analysis and a customized customer satisfaction survey report:

Amplitude Research has extensive experience in the design and administration of all different kinds of client and customer satisfaction surveys.

All customer survey projects are assigned a highly experienced and responsive project manager who is skilled in all aspects of administration of customer satisfaction surveys. For full-service customer feedback surveys, clients are also assigned one of our statisticians or Ph.D. professionals who is expert in study design, field monitoring, and analysis of client survey data. This insures the best possible data quality, customer satisfaction analysis, and reporting of results.

Questions for Customer Satisfaction Surveys

Over the years, our question library has grown to include over 1,500 customer satisfaction survey questions covering many different topics of the sales, customer service, delivery, and other customer relationship interactions. Examples of our custom question banks include: service provider, insurance, manufacturing, law firm, accounting, buying group, insurance agency, supplier, product quality, delivery performance, information technology, cooperation, communications, billing practices, online customer transactions, e-procurement, and much more. Our professional staff is always available to work with your organization to develop customized client satisfaction surveys and can fine-tune research surveys in virtually every area of the customer relationship process.

Learn More about developing a client satisfaction questionnaire.

We apply advanced statistical techniques to thoroughly understand the relationships between specific aspects of the customer experience, overall customer satisfaction, and customer loyalty. Our full reporting projects focus on identifying "key drivers" of the customer relationship, better understanding the relationship between satisfaction and loyalty at a client organization, tracking customer satisfaction, and presenting other key findings defined through our statistical analysis of results from customer satisfaction surveys. In addition, for those clients who need complex programming to incorporate customer database information into the reporting analysis, our database analysts and application development programmers can assist, as needed.

Online Customer Satisfaction Surveys

We offer full-service administration of online customer surveys including programming and survey hosting. Our research technology was specifically designed for client satisfaction surveys and includes such features as pre-populated fields (pre-assignments), variable inserts of customer information, demographic tracking, and advanced skip logic with branching.

We also offer full-service mailings for client satisfaction surveys including design, print and mail, collection and sorting, data entry (English and Spanish language), and response coding. Each year we administer over one million mail surveys.

Telephone Client Satisfaction Surveys

Our Florida call center provides expert telephone interviewing for all size client satisfaction survey projects. We offer both day and evening interviewing shifts, supervised by skilled professionals with years of experience in telephone surveys.